What you walk away with Understand what AI really is, where it came from, and what it can and cannot do, so you can make decisions instead of guessing.
- ✓ A short history, from 1950s theory to the tools businesses use today
- ✓ The models that matter: ChatGPT, Claude, Gemini, Grok, Llama, and how they differ
- ✓ What AI can actually do, and where the hype ends
- ✓ Consumer tools vs. business tools: the privacy and security gap
02
The art of the prompt
8h What you walk away with Write prompts that get useful results every time, and build a prompt library your team can reuse.
- ✓ What separates a vague request from a sharp, structured one
- ✓ Core techniques: role, chaining, examples, and iteration
- ✓ Hands-on: client emails, contract and report analysis, action plans, marketing content
- ✓ Building a reusable prompt library for your business
- ✓ Judging AI output critically instead of taking it at face value
03
Crewdle Chat: your daily driver
6h What you walk away with Make Crewdle Chat part of your everyday work, pick the right model for each job, and fit it into how you already operate.
- ✓ The interface, workspace, and settings
- ✓ Choosing the right model for each task
- ✓ Organizing conversations by project, client, or theme
- ✓ Decision support: working through documents, data, and strategy
- ✓ Recurring templates that save your team time
04
Crewdle Connect: building autonomous agents
10h What you walk away with Design, configure, and deploy autonomous agents tailored to your business.
- ✓ Agent vs. chatbot: what is actually different
- ✓ Agent types: customer service, lead qualification, internal support, analysis
- ✓ What to automate, and what still needs a human
- ✓ Writing clear instructions and feeding an agent your knowledge
- ✓ Connecting agents to your tools via MCP: calendars, CRM, databases
- ✓ Testing, iterating, and improving an agent over time
05
Crewdle Connect: advanced use cases and managing a fleet
8h What you walk away with Deploy agents on your real channels, run a multi-agent setup, and measure the return.
- ✓ Building real agents: service, lead qualification, internal support, follow-up
- ✓ When an agent is the right call, and when it is not
- ✓ Deploying across your communication channels
- ✓ Tracking performance and handing off cleanly to a human
- ✓ Measuring the ROI of deployed agents
06
Crewdle Admin: governance and control
4h What you walk away with Set up and run your Crewdle environment, manage who can use what, and keep the organization compliant.
- ✓ Setting up your organization and its structure
- ✓ Access levels: admin, member, guest
- ✓ Roles, permissions, and segmented teams
- ✓ Where your data lives inside Crewdle
- ✓ Cost strategy: per-seat vs. usage-based billing
07
Law 25, privacy, and responsible AI
8h What you walk away with Know your legal obligations under Quebec’s Law 25, judge whether a tool is compliant, and put a responsible-AI policy in place.
- ✓ What Law 25 is, who it applies to, and what it requires
- ✓ Where your data goes when you use an AI tool
- ✓ Data sovereignty for Quebec and Canadian businesses
- ✓ Algorithmic bias, and how to spot it in AI output
- ✓ Comparing data policies: OpenAI, Anthropic, Canadian providers, Crewdle
- ✓ Writing an internal AI-use policy for your organization