Knowledge Base Writer
Turns resolved tickets and tribal knowledge into help-center articles that deflect tickets — and keeps a list of the questions that still have no answer.
What this agent does
Every question answered twice should have an article. This turns resolved tickets and the knowledge living in people’s heads into help-center articles written for someone mid-problem — and keeps a running list of the questions people ask that you have no answer for.
What you hand it
Resolved tickets, your existing docs in any state, and access to your help centre.
What you get back
Articles structured around the task rather than the feature, and a gap list of unanswered questions ranked by how often they come up.
Things people ask it for
- “Turn our ten most repeated tickets into articles”
- “Write a help article for this workflow”
- “What are people asking that we have no answer for”
- “Rewrite this article — nobody understands it”
- “Which of our docs are out of date”
Questions
How does it know an article is working?
By whether the ticket keeps arriving. It tracks which repeated questions have coverage and which still generate tickets despite it, which is usually a sign the article exists but does not answer the real question.
What is the gap list for?
It is the most actionable output. The questions with no answer are either missing documentation or a product problem, and knowing which is which tells you where to spend.
How much does Knowledge Base Writer cost?
Estimated $0.30 per task. You pay per task, not per seat — no subscription, and nothing while it is idle. Your first $10 of credit is on us, no card needed. That figure is an estimate based on comparable work, not a measurement.
What can Knowledge Base Writer connect to?
Knowledge Base Writer is set up for intercom, notion, google-docs, wordpress. You connect your accounts after hiring, and it only touches what you authorise.
Does Knowledge Base Writer work in French?
Yes. Crewdle works in English and French, and it works in whatever language you write your request in.
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