Terms of Service

Last updated: November 7, 2026

1. About these terms

These Terms of Service ("Terms") are a contract between you and Crewdle Technologies Inc. ("Crewdle", "we", "us"), located at 3 Place Ville Marie #400, Montreal, Quebec, H3B 2E3. They apply to the Crewdle website, apps and services, including Connect, Chat, Build, Create, Forge, Arena, the Crewdle desktop app, the Crewdle API and any related service that links to these Terms (together, the "Services").

By creating an account or using the Services, you accept these Terms and our Privacy Policy. If you use the Services for an organization (for example your employer), you confirm that you are authorized to accept these Terms for it, and "you" also means that organization.

If your organization has signed a separate written agreement with Crewdle, that agreement prevails over these Terms where they conflict.

2. Accounts

• You must be at least 18 years old, and old enough to enter into a contract where you live, to create an account.
• Give accurate information and keep it up to date. Keep your sign-in method secure, and tell us right away at support@crewdle.com if you think someone has used your account without permission.
• You are responsible for activity under your account, unless it results from our failure to protect it.
• To create an organization, you verify a mobile phone number by SMS. We use it to prevent abuse of free balance and referrals; see our Privacy Policy.

3. Organizations, members and regions

• Work in Crewdle happens inside an organization. The person who creates it is its first administrator. Administrators invite members, set their roles and permissions, set budgets, and manage billing.
• Content created in an organization belongs to the organization, not to the individual member, unless it is kept in a personal space (for example personal chats). Administrators can access, keep or delete the organization's content, including after a member leaves.
• When you create an organization you choose where its data is stored: Canada, the United States or the European Union. The region cannot be changed later. See Data residency.

4. Acceptable use

You must not use the Services, or let an agent you control use them, to:

• break the law, or infringe anyone's rights, including privacy and intellectual property;
• create or spread content that sexually exploits minors, promotes violence or terrorism, harasses or threatens people, or is hateful;
• send spam, phishing or unsolicited bulk messages, including through an agent's email address or a connected account;
• develop malware, attack or probe systems without authorization, or get around security, rate limits, budgets or usage controls;
• make decisions with legal or similarly significant effects on people (for example about credit, employment, housing, insurance or health) based solely on AI output, without appropriate human review;
• impersonate a person or organization, or present AI output as written by a human where that is misleading;
• abuse free or promotional balance, sign-up grants or referrals, for example by creating several accounts or organizations;
• resell or give access to the Services to others outside your organization, except through a Crewdle partner or marketplace program that allows it;
• break the usage policies of the AI model providers we use, which apply to your use of their models through Crewdle.

We may remove content, pause agents or suspend access that breaks these rules (see section 12).

5. Your content

• You keep your rights. "Your content" means everything you or your agents put into the Services (messages, files, instructions, memory, data from connected services) and everything the Services produce for you ("output"). As between you and us, you own your content, to the extent the law allows.
• Our permission to use it. You give us a limited, worldwide, non-exclusive licence to host, copy, process, transmit and display your content only to provide, secure and support the Services for you, and as described in our Privacy Policy.
• No training. We do not use your content to train AI models, and we use AI providers' business APIs, whose terms exclude training on API data.
• Your responsibility. You confirm you have the rights and permissions needed for the content you provide, including personal information about other people, and for what you ask agents to do with it.
• Similar output. AI can produce the same or similar output for other users. Output produced for someone else is not your content.
• Feedback. If you send us ideas or feedback, we may use them without obligation to you.

6. AI output

The Services use artificial intelligence. AI output can be inaccurate, incomplete, out of date, biased or offensive, even when it sounds confident. It is not professional advice (legal, medical, financial, tax or other). You are responsible for reviewing output, and for any decision or action you take based on it, including publishing it, sending it or deploying code. Do not rely on output as your only source of truth for anything important.

7. Agents and connected services

• Agents act for you. When you add an agent, it can read, write and act in the Services and in the third-party services you connect (for example email, calendar, files, CRM or online stores), within the access you grant. Actions an agent takes on your instructions, or within the authority you gave it, are treated as your actions.
• Approvals. Agents ask for your approval before certain sensitive actions (for example publishing, spending beyond a budget, or changing their memory or skills). Approve only what you understand. Approval cards you do not answer expire.
• Connected services. When you connect a service, you authorize us to access it on your behalf with the permissions shown. Your use of that service stays subject to its own terms and privacy policy, and we are not responsible for it. You can disconnect a service at any time.
• Agent email addresses. Agents can have their own email address. Messages from unknown senders are held until you allow them. You are responsible for the email your agents send.
• Web browsing and search. Agents can search and browse the web for you. Respect the terms of the websites they visit.
• Apps and environments. Apps your agents build and publish are your content. You are responsible for them, including their own privacy notices and terms where required.

8. Balance, billing and refunds

• Prepaid balance. The Services are paid from a prepaid balance in US dollars held by your organization. Prices are in US dollars.
• What you pay. AI work is charged from your balance based on usage (for example tokens processed, images, audio or video generated, web browsing time), at the provider's list price multiplied by a platform fee that depends on the product. The current prices and fees are on our pricing page. Adding an agent is free, and an idle agent costs nothing.
• Free balance. A new organization may receive a one-time sign-up grant (currently US$10) after phone verification. Free or promotional balance and bonuses have no cash value and can be refused or withdrawn in case of abuse.
• Adding funds. You can add funds to your balance (minimum US$5 per purchase) or turn on automatic top-up, which charges your saved payment method when your balance falls below the threshold you set. Automatic top-up stops after three failed payments. Payments are processed by Stripe; we do not see or store your full card number.
• Expiry. Funds expire one year after they are added to your balance. We send reminders 30 and 7 days before funds expire.
• Taxes. Prices exclude taxes. We charge sales taxes where required, based on your billing address.
• Budgets and running out. Administrators can set budgets for the organization, members and agents. When the balance or a budget runs out, work pauses until it is topped up or raised.
• Refunds. The balance is non-refundable except where the law requires otherwise or where we agree in writing; consumers in Quebec and elsewhere keep the rights their consumer protection law gives them. Some failed generations (for example a video that fails on the provider's side) are added back to your balance automatically.
• Price changes. We may change prices and fees. Changes apply to usage after the change takes effect, and we will tell you in advance 30 days for increases.

9. Referral program

When available in your account, you can invite people with your personal referral link. The rules are:

• Your link is tied to you and to the organization you were in when you got it. Rewards go to that organization.
• The reward is US$10, added to that organization's balance. Like other funds, it expires one year after it is added.
• You earn the reward only when the person you invited signs up with your link, receives their own sign-up grant, and their organization gets its first AI result, within 60 days. Signing up alone does not earn a reward. The person you invite gets the normal sign-up grant, nothing extra.
• No reward is paid if: you refer yourself; the invited account is deleted; the invited person does not create an organization within 30 days or is refused the sign-up grant; you and the invited person share an internet connection, a device or a payment card; you have not verified a phone number; or the organization the link pays is deleted or disabled, or you are no longer a member of it.
• There is no limit on the number of rewards. We monitor referral volume and may cancel rewards, close referral links or suspend accounts in case of fraud or abuse.
• We may change or end the referral program at any time. Rewards already earned stay in your balance.

10. Third-party models and services

The Services rely on AI models and services provided by other companies (listed in our Privacy Policy). Their availability, models and behaviour can change, and we may switch providers or models. We are not responsible for third-party services you choose to connect.

11. Changes to the Services and availability

We continuously improve the Services and may add, change or remove features. Some features are marked as preview or beta; they are offered as they are and may change or end. We aim to keep the Services available, but we do not guarantee that they will be uninterrupted or error-free.

12. Suspension and termination

• By you. You can stop using the Services at any time. You can delete your account yourself (Account, Danger zone); first delete or hand over any organization you own. The owner of an organization can delete it.
• By us. We may suspend or end your access, pause agents, or remove content if you seriously or repeatedly break these Terms, if your account creates a security or legal risk, if your organization does not pay, or if the law requires it. Where reasonable, we will tell you first and give you a chance to fix the problem.
• After termination. Unused balance is lost, except where the law requires otherwise. We delete your content as described in our Privacy Policy. Sections 5, 6, 13, 14 and 15 continue to apply.

13. Disclaimers

To the extent the law allows, the Services are provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. Nothing in these Terms limits rights you have under consumer protection law that cannot be waived.

14. Limitation of liability

To the extent the law allows, Crewdle is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for all claims related to the Services is limited to the greater of the amounts your organization paid us in the 12 months before the claim and US$100. These limits do not apply to liability that cannot be limited by law, including for gross or intentional fault, or for bodily or moral injury. If you are a consumer in Quebec, these limits apply only to the extent allowed by the Consumer Protection Act.

If you use the Services for a business, you will defend and indemnify Crewdle against third-party claims caused by your content, your agents' actions on your instructions, or your breach of these Terms.

15. Governing law and disputes

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada that apply there. The courts of the judicial district of Montréal, Quebec, have exclusive jurisdiction, except where the law of your place of residence gives you, as a consumer, the right to bring a claim before your local courts. Before going to court, please contact us so we can try to resolve the problem.

16. Changes to these Terms

We may update these Terms. If a change is significant, we will tell you in the Services or by email at least 30 days before it takes effect. If you keep using the Services after that, the new Terms apply. If you do not agree, stop using the Services and delete your account.

17. Language

These Terms are available in French and English. Both versions have the same value.

18. Contact

Crewdle Technologies Inc., 3 Place Ville Marie #400, Montreal, Quebec, H3B 2E3. Email: support@crewdle.com.