Support Triage
Reads inbound support requests, classifies and prioritizes them, drafts suggested replies for your approval, and escalates anything urgent with full context.
What this agent does
Reads everything arriving, classifies it, and puts it in a defensible order. Suggested replies are drafted for the routine cases and wait for your approval; anything genuinely urgent is escalated to you with the history and context already assembled rather than as a bare alert.
What you hand it
Access to your ticket queue, and what counts as urgent for your business.
What you get back
A prioritised queue, drafted replies ready to approve, and escalations that arrive with the context attached.
Things people ask it for
- “Triage this morning’s queue”
- “Draft replies to everything routine”
- “What in here is actually urgent”
- “Which tickets have been waiting too long”
- “Anything billing-related should always come to me first”
Questions
Will it answer customers directly?
Only if you turn that on. The default is drafts you approve — a confidently wrong answer sent instantly costs more than a reply twenty minutes later.
How does it decide priority?
From the rules you give it plus what it can read in the ticket, and it explains the call. Correct one and it remembers; it does not need the same instruction twice.
How much does Support Triage cost?
Estimated $0.30 per task. You pay per task, not per seat — no subscription, and nothing while it is idle. Your first $10 of credit is on us, no card needed. That figure is an estimate based on comparable work, not a measurement.
What can Support Triage connect to?
Support Triage is set up for intercom, gmail, microsoft-mail, notion. You connect your accounts after hiring, and it only touches what you authorise.
Does Support Triage work in French?
Yes. Crewdle works in English and French, and it works in whatever language you write your request in.
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