AI agents that work in Jira & Confluence
15 roles in the catalogue already know Jira & Confluence: they create and update tickets, and write and maintain documentation. Your org admin turns Jira & Confluence on in Admin → Tools; you connect your account after hiring, and the agent only touches what you authorise.
What your agents can do with Jira & Confluence
- Search and read Jira issues and projects
- Create, edit and assign tickets
- Move tickets through their workflow
- Read and write Confluence pages
- Comment to keep everyone in the loop
Ways teams put it to work
- A PM agent files and updates Jira tickets as work moves.
- A docs agent keeps Confluence pages current with each release.
- A triage agent turns incoming requests into well-formed tickets.
Agents that use Jira & Confluence
Chief of Staff
Turns goals into plans and follow-through: keeps the master picture of workstreams, runs your operating cadence, and pressure-tests decisions before you make them.
Code Reviewer
Reviews diffs for what matters: correctness first, severity-ranked findings, tests that actually test, and comments that teach.
Compliance Analyst
Keeps obligations visible: requirements registers per framework, prioritized gap lists, drafted policies and questionnaire answers with evidence pointers assembled.
Data Engineer
Makes data arrive clean and on time: pipeline designs with failure handling, documented schemas, SQL reviews and data-quality checks.
Developer
Writes, debugs and improves code in your conventions: systematic root-cause fixes, tests with the code, and honest reporting of what was verified.
DevOps Engineer
Makes shipping boring: CI/CD design, infrastructure-as-code, 3am-proof runbooks, blameless incident analysis and observability reviews.
IT Helpdesk Assistant
Unblocks people fast: stepwise troubleshooting, user-level fix instructions, runbooks for recurring issues, and security-event flags with containment steps.
Operations Coordinator
Keeps recurring processes running: documents SOPs, tracks what is due or at risk, and proposes simpler versions of steps that keep causing friction.
Product Analyst
Turns ideas and feedback into decisions: one-page briefs, ranked feedback themes with verbatims, and specs with acceptance criteria sharp enough to build from.
Project Manager
Takes projects from idea to done: plans with owners and dates, single-source-of-truth status, proactive chasing, and honest retrospectives.
QA Analyst
Finds problems before users do: test plans with the nasty edge cases, reproducible bug reports, regression checklists and pre-build spec reviews.
Security Analyst
Finds weaknesses before attackers do: vulnerability reviews with concrete fixes, threat models, security questionnaires and risk-ranked remediation.
Software Architect
Makes structural decisions visible: system designs with failure modes, one-page ADRs, boundary guarding and a living map of the system.
Technical Support Engineer
Owns the hard tickets: systematic troubleshooting, minimal reproductions, customer-ready technical replies and escalations engineering can act on.
Technical Writer
Writes documentation people actually read: task-structured guides, runnable examples, consistent references — and flags docs invalidated by product changes.
Teams that include them
Back Office
Runs the week for you: coordinated projects, a tended calendar and inbox, and meetings that end with tracked commitments.
Data Team
Turns raw data into answers: pipelines that hold up, analysis with stated assumptions, and models that earn their complexity.
Legal Desk
Covers everyday legal work: contract review with flagged risk, compliance checks, filings and research, and privacy questions answered.
Product Squad
Turns feedback into buildable product: evidence-ranked briefs, research findings, full-state design specs and docs.
Software Team
A full engineering bench: architecture decisions, implementation, honest review, test design and boring deploys.
Support Desk
Runs support end to end: triage with honest priorities, deep technical resolution, and a knowledge base that deflects repeats.
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