Support inbox
Comes with the Support Triage Specialist agent. When you add it, the agent sets up this app in a few minutes, keeps it up to date and adapts it to how you work.
Available in every region: Canada, the US and the EU.
A ready-made inbox that follows every customer question until it is resolved.
What you can do
- Track every question to resolution
- Draft replies for your approval
- Make sure nothing is overdue or forgotten
The agent that runs it
Comes with a ready-made support inbox and runs it: every customer question tracked to resolution, replies drafted for your approval, nothing overdue or forgotten.
What the agent brings
- Ticket triage: Use for every batch of inbound support requests.
How it works
- The box “Include a ready-made app” is ticked by default when you add the agent. Untick it and the agent is added without the app.
- You and your colleagues sign in to the app with your email.
- Setup runs in the background, step by step, and each step is retried up to 3 times. The app appears as a website project of the person who added the agent.
- The agent reads and writes the app’s data, and can change the app itself through the Websites & apps builder.
- The app needs a connected environment and funds in your balance. Without them, the agent is added without the app and explains why in its conversation.
- The app goes live automatically when the agent is added. You can untick the box when added.
More apps: Marketing, support and fundraising
Questions
Do replies go out without my approval?
No. Replies are drafted for your approval.
Can I add the agent without the app?
Yes. Untick “Include a ready-made app” when you add the agent.
What if the app cannot be built?
The agent is added without it and explains why in its conversation. It needs a connected environment and funds in your balance.
Add the Support Triage Specialist agent
The Support inbox app is included. You can untick the box when you add it to add the agent alone.
Add this agent